Part of the Awards & Incentives Group

Returns & Delivery

DELIVERIES: We aim to ship all our UK mainland orders via next working day signed for by UK based couriers. If you are unable to check your goods on delivery, please write unchecked on the delivery paperwork before signing. You must notify us of any discrepancies found with your order within 3 working days and retain all packaging.

We endeavour to dispatch all orders within 5 working days of placing your order or on approval of your artwork. This is subject to stock availability and the quantity of your order. We will advise you of a revised delivery date if we cannot deliver within the aforementioned schedules. Off-shore UK Islands & the Scottish Highlands will be on a 2-3 day service and are subject to higher delivery charges.
We will not accept responsibility for goods delayed by the courier's delivery schedules or failings.

FAULTY GOODS RETURNS POLICY:  You may return all faulty items within 7 days for a full refund or replacement once this has been AGREED with our customer services team. Engraved or personalised goods, packing and carriage charges will not be refunded.

Plain Stock items may be subject to a restocking charge of 30%.

ORDER CANCELLATIONS: You may cancel your order at anytime up to your order being engraved usually, however once the production/design proofing process has started your order will be subject to the standard artwork/origination and admin charge (£25.00 + VAT).
Non engraved items may be subject to a restocking charge of 30%.

DAMAGED GOODS: If your goods arrive damaged please keep all packaging materials and notify us within 48 hours of receipt of your order. We will advise you of the carrier and tracking number for you to make a claim.